1. General Questions
LoveLuxToys is an online adult toy and sexual wellness store dedicated to helping you explore pleasure, intimacy, and wellbeing with high-quality products, expert guidance, and discreet service.
You must be 18 years or older to purchase products from LoveLuxToys.
We focus on quality, safety, education, and customer satisfaction. Our product range includes body-safe toys, lubricants, and accessories with helpful product details and guides to support safe, enjoyable experiences.
2. Orders & Delivery Questions
After your order ships, you’ll receive a tracking link via email/SMS/WhatsApp.
No — all orders are shipped in discreet packaging with no product names or branding on the box.
Yes — all prices shown include applicable GST (where required).
Free Shipping
3. Order Modifications & Cancellations
Yes — but only before dispatch. Once the order is shipped, changes cannot be made.
Yes — but only if the order has not yet shipped. Contact support immediately with the new address
4. Returns, Refunds & Warranty
Due to hygiene reasons, products that have been opened and used cannot be returned. Please contact us if there is an issue.
If you receive a defective or damaged product, please record a clear unboxing video while opening the parcel. The video must show:
- The sealed package before opening
- The full unboxing process
- The damaged or defective product clearly visible
Once recorded, please share the video with our support team along with your order details.
After verification, we will arrange a replacement at no extra cost.
Please make sure to contact us within 48 hours of delivery for faster resolution.
Once the return package reaches us, it takes 4–7 business days for inspection and refund or exchange processing.
5. Product & Safety Questions
Yes — we offer body-safe, phthalate-free products made from materials like medical-grade silicone and ABS where applicable.
Products are safe when used as directed. Always read instructions, use appropriate lubricants, and clean products after each use.
Use the search bar or browse by category — you can search by product type (e.g., vibrators, lubes) or filter by preferences.
6. Shipping & Payment
Yes, Cash on Delivery (COD) is available for select locations across India.
Delivery timelines depend on your location and shipping method selected:
Standard Shipping: 3–7 business days (Across India)
Express Shipping: 1–3 business days (Major cities)
Mumbai Same-Day / Next-Day Delivery: 1 business day for orders placed before cutoff time (e.g., before 12:00 PM).
7. Support & Contact
Use our Contact Us page, email info@loveluxtoys.com
Currently, LoveLuxToys operates only online.
